Shipping & Returns

At Oziss, we are committed to delivering your products safely and efficiently. Please review the following shipping information before placing your order.

SHIPPING LOCATIONS

We proudly ship throughout Canada and the United States.

For large commercial projects, multi-unit developments, or special orders, please contact our team for customized shipping arrangements.

PROCESSING TIMES

Most in-stock items are processed within 1–3 business days.

Special order, custom, or made-to-order products may require additional lead times. Estimated lead times will be provided at the time of purchase.

SHIPPING RATES

Shipping costs are calculated based on product size, weight, destination, and carrier rates.

Shipping charges will be displayed during checkout or provided in your quotation.

FREIGHT SHIPMENTS

Large items such as bathtubs, vanities, and bulk project orders may require freight delivery.

Customers are responsible for ensuring adequate access and accepting delivery at the shipping address provided.

ORDER INSPECTION

Please inspect all shipments upon delivery.

Any visible damage, shortages, or discrepancies must be reported within 48 hours of receipt.

Photographs of damaged packaging and products may be required to process claims.

DELIVERY TIMES

Delivery times vary depending on product availability and destination.

Once your order has shipped, tracking information will be provided whenever available.

SHIPPING RESTRICTIONS

Certain products may have shipping restrictions based on size, manufacturer requirements, or destination.

If additional shipping arrangements are required, a member of our team will contact you.

QUESTIONS?

If you have questions regarding shipping, delivery timelines, or freight services, please contact us: